Hamilton Aquatics is looking for an experienced and strategic Head of Operations to lead and manage the operations of our aquatics departments. This role is responsible for ensuring the efficient planning, coordination, and delivery of all programmes and services, while maintaining operational excellence, regulatory compliance, and strong stakeholder relationships across the business.

The successful candidate will oversee multiple departments, drive operational performance, and ensure all programmes are delivered safely, effectively, and in line with the organisation's objectives.

Key Objectives

• Manage communication and relationships with internal and external stakeholders to ensure the smooth running of daily operations.
• Oversee the planning of teaching, coaching, and lifeguarding staff requirements across all programmes and venues, including effective coordination with department leaders and relevant stakeholders for leave management and staff cover.
• Oversee the implementation of health and safety requirements and ensure proper procedures are in place for staff compliance, pool quality, and site handovers.
• Manage and ensure pool and curriculum contract renewals are completed in a timely manner and collaborate with the Operations Director and relevant stakeholders on due diligence activities to secure new contracts.
• Liaise with all departments to ensure all operational elements are regularly updated and maintained within the Hamilton Bay system.
• Ensure all activities and programmes adhere to local laws, governing body regulations, and health and safety standards.

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

• Degree in Business, Administration, or a related field.
• Pool Plant Operator qualification (desirable).

Desired Experience

• Sufficient experience in operations and logistics management.
• Swimming or sports industry experience is highly desirable.
• In-depth knowledge of industry trends.
• Local knowledge of UAE and regional sports businesses.
• Proven operational strategic management experience.
• Minimum 2 years of management experience.
• Experience using ERP or management systems.
• Experience producing and analysing reports for senior leadership.

Job-Specific Knowledge & Skills

• High level IT skills, including database management.
• High level communication skills, both verbal and written.
• Advanced presentation and design skills.
• Strong leadership qualities and people management skills.
• Customer service and relationship management skills.
• Strong time management skills.
• Ability to maintain confidentiality.
• Confidence and ability to make decisions.
• Problem solving and conflict resolution skills.

What We Offer

• A competitive salary package
• Annual flight allowance
• Private medical insurance
• End of service benefit
• Access to lifestyle discounts